Cancellation Policy

Deposit, Additional Fees, Cancellation & Refund Policies

Each program requires a £500 deposit to ensure placement, unless otherwise noted. There is a £50 non-refundable application processing fee for our Level 1 Training Program.  There will be no refunds after the student attends 50% of the programme.

We reserve the right to increase tuition fees from year to year without prior written notice. Please contact the Tamalpa UK office if you have questions regarding tuition fees.

A 3% service handling fee will be added to credit card charges.

A £10 fee will be charged for wire bank transfers.

Notice of Students Rights

1. You may cancel your contract for school, without penalty or obligations on the fifth business day following your first class session as described in the Notice of Cancellation form that will be given to you at the first class you go to. Read the Notice of Cancellation form for an explanation of your cancellation rights and responsibilities. If you have lost your Notice of Cancellation, ask the school for a sample copy.

2. After the end of the cancellation period, you also have the right to stop school at any time, and you have the right to receive a refund for the part of the course not taken. Your refund rights are described on the back of the contract. If you have lost your contract, please ask the school for a description of the refund policy.

3. If the school closes before you graduate, you may be entitled to a refund. 

Attendance, Leave Of Absence, Assessment And Grading Policies
Students are expected to attend classes as scheduled as they would be expected to be present for work. Absences and tardiness will be recorded. Students failing to maintain satisfactory attendance will be counseled by the Director. If attendance fails to improve, the training programme director, acting at the discretion of the school management, may dismiss a student for unsatisfactory attendance. Re-admittance may be permitted if the cause of unsatisfactory attendance has been corrected. Makeup class work may be arranged by the student with approval of the instructor. 

The progress or grading system by which a student can be evaluated and compared with another taking the same course is Pass / Fail. A certificate of completion will be issued upon satisfactory completion of the course. It is expected that you attend all sessions unless there is an emergency. Each day has its own unique life in the training, and the work, as we present it, is developmental so each day leads specifically into the next. Also, as an important member of a group learning environment, your absence will be felt. If you must miss a session or a day, inform the office and inform another group member who will give this information to the teacher. The information below specifies the minimum attendance requirements for our training programme:

Level One:
Students must attend 90% of the total hours in order to graduate.

Leave of Absence: Students enrolled in our training programs are permitted to take a leave of absence that amounts to a maximum 15% of the total amount of hours of the training program. If a students exceeds this maximum, he or she will be advised to leave the program and re-apply for the next training. Refunds are prorated.

Complaint Procedures
If a student has a problem with a teacher or another student, he/she should first address the issue with the appropriate party. If a satisfactory resolution is not met, an active listening session between the parties with a mediator will be held upon request.

If a student has a problem with the training program the student should deliver a verbal or written statement of his/her complaint to the office which will be reviewed and answered by the Assistant Director, within one week of the complaint.